Terms of service

OVERVIEW

Welcome to True Vitals. The terms “we”, “us” and “our” refer to True Vitals, which is owned and operated by True Health Co..

True Health Co.
215 Spadina Ave. 4th Floor, Toronto, ON M5T 2C7, Canada

True Vitals operates this website and store, including all related information, content, features, tools, products, and services (the “Services”).

Our store is powered by Shopify, which enables us to provide our Services to you.

By visiting our site or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use our Services.

For any questions, contact:
support@truevitalsusa.com

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that:

  • You are at least the age of majority in your region
  • Any information you provide is accurate and complete

You are responsible for maintaining the confidentiality of your account and for all activity under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to accurately display our products.

However:

  • Product appearance may vary depending on your device
  • We do not guarantee products will appear exactly as shown

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities per order

SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase.

We reserve the right to:

  • Accept or decline any order
  • Cancel or limit quantities
  • Refuse suspicious or fraudulent orders

Orders are not confirmed until payment is processed.

Your purchases are subject to our Return Policy.

SECTION 4 – PRICING AND BILLING

Prices are subject to change without notice.

We are not responsible for:

  • Pricing errors
  • Typographical mistakes

You agree to provide accurate billing and payment information and authorize us to charge your payment method.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs
  • External factors beyond our control

Once the product is transferred to the carrier, risk of loss passes to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this site (including logos, images, text, and design) is owned by or licensed to True Vitals / True Health.

You may not copy, reproduce, or use any content without written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties.

Use of these tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites or services linked on our site.

Use them at your own discretion.

SECTION 9 – SHOPIFY PLATFORM

Our store is powered by Shopify, but all purchases are made directly with True Vitals / True Health.

Shopify is not responsible for any transactions or issues related to your purchases.

SECTION 10 – PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using our Services, you agree to the collection and use of your information as described.

SECTION 11 – FEEDBACK

If you submit feedback, reviews, or suggestions:

  • You grant us the right to use them for marketing or business purposes
  • You confirm the content is accurate and lawful

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions at any time without notice.

This includes the right to cancel orders if necessary.

SECTION 13 – PROHIBITED USES

You may not use our Services:

  • For illegal purposes
  • To violate laws or regulations
  • To harm, abuse, or harass others
  • To upload malicious code or spam

We reserve the right to terminate access for violations.

SECTION 14 – TERMINATION

We may terminate or suspend access to our Services at any time without notice.

You remain responsible for any outstanding obligations.

SECTION 15 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available.”

We do not guarantee:

  • Uninterrupted or error-free service
  • Accuracy or reliability of results

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, True Vitals / True Health shall not be liable for any:

  • Direct or indirect damages
  • Loss of profits or revenue
  • Data loss or other damages

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless True Vitals / True Health from any claims resulting from:

  • Your breach of these Terms
  • Your misuse of our Services

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of Ontario, Canada.

SECTION 19 – CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the site means you accept those changes.

SECTION 20 – CONTACT INFORMATION

True Health Co. (Owner of True Vitals)
215 Spadina Ave. 4th Floor, Toronto, ON M5T 2C7, Canada

Email: support@truevitalsusa.com