Refund policy
Return Policy – True Vitals
At True Vitals, we stand behind the quality of our products and want you to feel confident in your purchase.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
Return Eligibility
To be eligible for a return:
- Item must be in original condition
- In its original packaging
- Must include proof of purchase
For health and safety reasons, used or opened medical devices may not be eligible for return, unless defective.
How to Start a Return
To initiate a return, please contact us at:
support@truevitalsusa.com
Include:
- Your order number
- Reason for return
All returns must be authorized prior to being sent back. Items sent without approval may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within a reasonable timeframe with photos at:
support@truevitalsusa.com
Once confirmed, we will provide a free replacement or full refund.