Shipping policy
Free Ground Shipping (USPS) — 1–6 Business Days
With our partnered carrier, USPS, we ship to addresses across the continental United States. Please note that shipping is not available to Alaska, Hawaii, Puerto Rico, U.S. outlying islands, or U.S. territories. Future expansion of shipping areas is under consideration.
We ship during the following business days:
Monday–Friday
Shipping Costs
United States: FREE 1–6 Business Day Ground Shipping
There are no hidden shipping fees.
Processing & Handling Times
We offer quick 1 business day handling time.
Please Note: All orders are processed on the same day if ordered before 12:00 PM ET. If ordered after 12:00 PM ET, they will still be processed within 1 business day.
Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
United States
(All states excluding Alaska, Hawaii, Puerto Rico & U.S. territories)
1–6 Business Days
USPS Ground
The estimated delivery time includes order processing and carrier transit time.
Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.
Your Order Will Be Shipped From Our U.S. Warehouse Address:
TrueVitals™ – Niagara Falls
200 Portage Rd
Niagara Falls, NY 14303
United States
Tracking Your Order
A valid USPS tracking number will be provided via email once your order has shipped.
Tracking information will also be uploaded to your order so you can follow the progress of your shipment.
If you have any tracking questions, our support team is ready to assist at support@truevitalsusa.com.
Order Changes or Cancellations
If an incorrect delivery address has been entered, please contact us at support@truevitalsusa.com to make modifications to your order as soon as possible.
Weekend orders are processed the next business day.
Because we aim to process orders quickly, we cannot guarantee that an order can be changed or cancelled once processing or shipment has begun.
Contact our customer support team for any order changes.
Policy Updates
We periodically update our Shipping Policy.
Stay informed by checking our website for the latest information.
Customer Support
For the fastest response regarding orders, shipping, returns, or product support, email us at support@truevitalsusa.com. Our team typically responds within 24 hours.
Phone (Automated Reception): +1 403-879-0296
Our automated receptionist can take a message at any time. Our support team handles messages during the support hours below. The automated receptionist does not provide medical advice.
Hours of Operation Information
Monday–Friday
9:00 AM–5:00 PM ET
Business Info
TrueVitals™
Operated by True Health Co.
215 Spadina Ave, Unit 401
Toronto, ON M5T 2C7
Canada
Email: support@truevitalsusa.com
Phone: +1 403-879-0296