Shipping policy
We offer insured shipping on all orders at no additional cost, along with a complimentary 1-year warranty on all blood pressure monitors.
Orders are processed within 1 business day, and delivery typically takes 5–10 business days depending on your location.
We partner with trusted carriers such as UPS, USPS, and regional delivery providers. Once an order has been shipped, delivery timelines are dependent on the carrier.
Delivery Issues
Incorrect Address / Failed Delivery
Please ensure your shipping details are accurate at checkout.
If delivery is unsuccessful due to:
- Incorrect or incomplete address
- Refused delivery
- Uncollected package
- Missed delivery attempts
We may offer:
- A replacement shipment, or
- A resolution subject to a restocking and handling fee
Our Responsibility
If a delivery issue occurs due to our error (such as incorrect labeling or fulfillment mistake), we will resolve it by providing:
- A free replacement, or
- A full refund
Lost or Damaged Shipments
All orders are fully insured.
If your package is lost or arrives damaged, we will provide a replacement at no cost to you.
Order Changes & Cancellations
Orders may be modified or canceled before they are shipped. Once an order has been processed and dispatched, changes may no longer be possible.
Contact
If you have any questions regarding your order, please contact us at:
support@truevitalsusa.com