Please fill out the form below or email us at support@truevitalsusa.com and our team will get back to you as soon as possible :)
Our support team typically responds within 24 hours. For order-related inquiries, please include your order number for faster assistance.
Support Hours: Monday – Friday, 9AM – 5PM EST
P.S. Please double check your email address to ensure we can reply to you.
Frequently Asked Questions
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We are based in Canada, with our company incorporated in Toronto, Ontario. Our team operates out of downtown Toronto while serving customers across the United States.
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Orders are processed within 1 business day. Delivery typically takes 7–15 business days depending on your location. You will receive tracking information once your order has shipped.
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If your order has not arrived within the estimated delivery window, please check your tracking information first. If you need assistance, contact us at support@truevitalsusa.com with your order number and we’ll be happy to help.
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Yes — our monitors are designed for reliable at-home use. For best results, follow the included instructions and measure under consistent conditions.
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We offer a 30-day return policy on eligible items. Products must be in original condition and packaging to qualify. For full details, please refer to our Return Policy page or contact our support team.