Email Response Time:
Typically within 24 hours
Automated Reception:
Available to take a message at any time
Support Hours:
Monday–Friday
9:00 AM – 5:00 PM ET
When contacting support, please include your Order Number for faster assistance.
Contact Information
📧 Email: support@truevitalsusa.com
📞 Phone (Automated Reception): +1 403-879-0296
Our automated receptionist can take a message at any time. Our support team handles messages during the support hours listed above. The automated receptionist does not provide medical advice.
Business Information
TrueVitals™ is operated by:
True Health Co.
215 Spadina Ave, Unit 401
Toronto, ON M5T 2C7
Canada
Frequently Asked Questions
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TrueVitals™ is operated by True Health Co. Our business address is 215 Spadina Ave, Unit 401, Toronto, ON M5T 2C7, Canada. We serve customers in Canada and the United States.
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Orders are processed within 1 business day and shipped via USPS from our U.S. warehouse in Niagara Falls, New York. Delivery takes 1–6 business days, including processing time, depending on your location. Once your order has shipped, you’ll receive a USPS tracking number so you can follow your delivery.
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If your order has not arrived within the estimated delivery window, please check your tracking information first. If you need assistance, contact us at support@truevitalsusa.com with your order number and we’ll be happy to help.
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Yes — our monitors are designed for reliable at-home use. For best results, follow the included instructions and measure under consistent conditions.
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We offer a 30-day money-back return policy. Opened or used products are eligible for return within 30 days of delivery. Original packaging is preferred when available but is not required for return eligibility. Contact support@truevitalsusa.com with your order number before sending a return. For full details, please refer to our Return Policy page or contact our support team.